When businesses evaluate purchasing a point-of-sale (POS) system, they often focus on cost, technological capabilities, and ease of use. While these are all important considerations, savvy business owners also consider the importance of using a local POS provider and the advantages of doing so.
Restaurant POS technology is manufactured and sold by national brands. But having a local POS provider who can be there when you need them the most can make or break the success of your restaurant. A local POS provider can help you maximize your restaurant’s growth as well as profitability.
The following are four top benefits of having a local POS provider and reasons why you should consider this approach for your restaurant.
- Personalized Service
Partnering with a local POS provider helps you maximize the value of your investment. Your provider can review your needs, limitations, and requirements in detail– and provide a consultative approach with more informed, customized solutions for your restaurant.
Look for provider that will remember you by name, not by just a customer account number. Having a local POS provider that knows your business intimately helps provide recommendations to future-proof your business as technology evolves or your business scales.
- Onsite Services and Support
When considering a local POS provider, take the time to understand their client onboarding process and ongoing technical support options offered. Your POS solutions provider should provide in-person installation and training - critical inputs to get your restaurant technology up and running quickly. Face-to-face engagement enables you to train on the product firsthand, learn it faster and more efficiently, and determine any additional requirements you may have.
Nothing is more frustrating than having your business experience downtime due to technology issues. What compounds that frustration is slow response from your POS provider to troubleshoot and solve problems. Downtime can cost restaurants money, time and resources–not to mention a hurt reputation– so solving technology issues quickly is essential to business success.
By hiring a local POS provider, you’ll have peace of mind knowing that when an issue arises, someone can be there onsite the same day. Your provider will be familiar with your environment and have the right proximity to your business to support a restaurant technology emergency.
- Community Relationships
The success of a restaurant can depend upon support from its community. Choosing a local POS provider not only boosts your city’s economy, but also grows your local network. When you support local businesses, you’re showing that you care about the city you do business in, and that you want to see it thrive. These local relationships are highly beneficial, as they can provide valuable referrals and recommendations for your restaurant.
- Local Knowledge
What works for restaurants across the country may not be best for your local business. Look for a POS provider who knows the area. They should be able to offer strategic guidance on marketing and advertising opportunities, local trends, customer preferences, news about the local market and lessons learned from other relationships. This is extremely valuable information that helps you better position your restaurant and make decisions that benefit your bottom line.
Upgrading your restaurant technology is an important investment, and the POS provider you choose can have a significant impact on the ROI of your decision. Maximize the value of your technology by choosing a local provider like CRS Solutions. With over four decades of experience, nine office locations, and thousands of customers, CRS provides the expertise, customized technology solutions, and ongoing service and support restaurants need for success.